Quality Management Policy

KG Hydrocleaning Ltd
is a quality conscious organisation and as such we acknowledge the potential service that our commercial cleaning operations may have on the providing a seamless quality service.

This policy has been endorsed by Directors who give their full support to its implementation. The Board of Directors and management in co-ordination with the Quality Management Representative are responsible for ensuring that it is communicated, understood, implemented and maintained at all levels within the organisation.

We are committed to continual improvement of our quality performance. This has been facilitated through the setting of quality objectives based on our significant business objectives. These objectives will be documented, allocated targets and periodically monitored and reviewed through ‘audit programmes’. The results of which are communicated throughout the organisation and to our managers and staff where appropriate.
As an organisation, we are committed to ensuring that we: -

  • Implement all quality procedures where these are applicable and relate to our business objectives.
  • Provide all employees with the necessary resources, equipment, information, instruction and training to fulfil the requirements of this policy, commensurate with their role.
  • Work towards a quality management system in accordance with the requirements of BS EN ISO 9001: 2000, as defined within the scope of our QMS.
  • Strive to integrate quality best practice into our business operations.
  • Prevent service failures that would affect quality, by ensuring that we manage our commercial activities systematically and procedurally.
  • Maximise efficiency by reducing any unnecessary activity where it is economically and operationally feasible.
  • Co-ordinate business activity so as to maximise fuel efficiency.
  • Identify, quantify and reduce our activities and off-set any wasted time through quality management projects.
  • Ensure that the quality is considered in the procurement of services.
  • Give appropriate consideration for the quality in the goods and services we provide to customers.
  • Work together with local businesses, neighbours, partners or suppliers to encourage commitment and improvement in our quality system.


This policy will be communicated to all employees and organisations working for or on behalf of KG Hydrocleaning Ltd. Employees and other organisations are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out providing quality business delivery.

This policy will be reviewed annually by the Quality Representative and where deemed necessary will be amended and re-issued. Previous versions of this policy will be archived and will be available upon request.

This policy statement is publicly available through our website and offices or as may be reasonably requested by any interested party.